Jack's Wedding
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JacksWedding.com Customer Q&A;

By  cindy west,   posted Jul 19, 2016
I would like to see the navy color. I also can't tell what is at the waist line and neck line. I would like to see pearl for the accents ...is that possible? Thank you.
By  Customer Service Center,   posted Jul 20, 2016
Hi,thank you for your inquiry. Thanks for your interest in our dresses.
Of course we can make the color according to your request.
Could you please send us a color picture as the navy color you want.
We can change in pearls for the accents. Enjoy your shopping here.
By  Michelle,   posted Jun 6, 2016
What is your return policy?
By  Customer Service Center,   posted Jun 6, 2016
Hi,thank you for your inquiry. Here is our Return Policy: http://www.jackswedding.com/info/Return-Policy/ Enjoy your shopping here.
By  Tamara,   posted Apr 30, 2016
Is it possible to see this dress modelled on a size 12 or 14? I really want this dress but am hesitant as I don't know what it will look like on my body type. Also how do I go about ordering material/ colour swatches?
By  Customer Service Center,   posted May 4, 2016
Hi,thank you for your inquiry. We are so sorry that we don't have the dress in stock.
For color swatch,we just charge the shipping cost
Please refer to here:
via Standard:  $25   3-5 working days
via Expedite : $30  1-3 working days
You can get 5 swatches at most at the same shipping cost.
Dear,you also need to fill in a colour swatch form as we attached,
then send back the finished one.
We will mail the swatch you want as soon as we get your payment.
You can pay us directly online here
http://www.jackswedding.com/memberPayDirectly.asp Enjoy your shopping here.
By  Karen Moore,   posted Apr 7, 2016
Greetings, I really like style # JW2702 in eggplant. How would this be done. Would the dress be all eggplant? what color could the garden beaded be? When I select eggplant it doesn't switch the dress over in eggplant.
By  Customer Service Center,   posted Apr 7, 2016
Hi,thank you for your inquiry. We can make the dress and the beads in the color you want.You can add your requests in the remarking box when you place the order,then we will make the dress according to your requirements. Enjoy your shopping here.
By  Barbe Park,   posted Apr 6, 2016
Spring With Trains Sleeveless Natural Waist Flower Lace V-Neck Wedding Dress Style # JW0780 Hello. Are you able to make this dress knee-length or High-Low? Thank you.
By  Customer Service Center,   posted Apr 6, 2016
Hi,thank you for your inquiry. Yes,we can make the dress in knee length or high low,you can note the length you expected (from waist to hem of skirt ) in your order, we can make the dress in the length you want.
Enjoy your shopping here.
By  Katy Miller,   posted Jan 22, 2016
Hello, I requested fabric swatches a few days ago and just wanted to make sure my email had gone through b/c I've been having trouble with that lately. I requested a swatch of fabric for this dress in the lilac and lavender. Would it be possible to get these sent to me? Thanks! please correspond via email- B2533 IS THE DRESS STYLE #... also how long are these available for my girls to order? my address to ship the swatches to is 39 cloverleaf lane indiana pa, 15701. thanks!
By  Customer Service Center,   posted Jan 22, 2016
Hi,thank you for your inquiry. About the fabric sample,sure,we can send you some color swatches before you place your order.

For color swatch, we just charge the shipping cost.

Please refer to here: via Standard: $25 3-5 working days

                                   via Expedite : $30 1-3 working days

You can get 5 swatches at most at the same shipping cost.

Dear,you also need to fill in a colour swatch form as we attached, then send back the finished one.

We will mail the swatch you want as soon as we get your payment.

You can pay us directly online here http://www.jackswedding.com/memberPayDirectly.asp.

Enjoy your shopping here.

By  Katy miller,   posted Jan 19, 2016
Hello, I would like to request fabric swatches for the following dress model B2533 chiffon ruffle dress... I would like to see the lavender and lilac colors if I may. Thank you ...
By  Customer Service Center,   posted Jan 20, 2016
Hi,thank you for your inquiry. About the fabric sample,sure,we can send you some color swatches before you place your order.
For color swatch, we just charge the shipping cost.
Please refer to here:
via Standard:  $25  3-5 working days
via Expedite : $30  1-3 working days
You can get 5 swatches at most at the same shipping cost.
Dear,you also need to fill in a colour swatch form as we attached,
then send back the finished one.
We will mail the swatch you want as soon as we get your payment.
You can pay us directly online here
http://www.jackswedding.com/memberPayDirectly.asp Enjoy your shopping here.
By  Lori Marchitell,   posted Jan 13, 2016
My daughter is getting married July 16, we can't tell which red matches the red on her wedding dress and wants a flower girl dress ordered to match as close as possible. Her dress is satin. Can we get sample of red and dark red
By  Customer Service Center,   posted Jan 13, 2016
Hi,thank you for your inquiry. about the fabric sample,sure,we can send you some color swatches before you place your order.
For color swatch,we just charge the shipping cost
Please refer to here:
via Standard:  $25   3-5 working days
via Expedite : $30  1-3 working days
You can get 5 swatches at most at the same shipping cost.
Dear,you also need to fill in a color swatch form as we attached,
then send back the finished one.
We will mail the swatch you want as soon as we get your payment.
You can pay us directly online here
http://www.jackswedding.com/memberPayDirectly.asp
Enjoy your shopping here.
By  Tamara,   posted Nov 11, 2015
Hi I was just wondering if I was to order this dress is the material able to be tailored once I receive it if it doesn't quite fit? Tamara
By  Customer Service Center,   posted Nov 12, 2015
Hi,thank you for your inquiry. Yes, the dress can be tailored if it doesn't fit.
About the size problem, if your size is fully in accordance with our standard size,or the professional tailor measure you according to our guide, there isn't be the size problem.
But once it happens, do not worry, we always keep 1inch space inside of seam on the dress, you can ask your local seamstress to alter for you easily.
If your size is not in accordance with our standard size chart, we suggest you choose custom size, here is the guide of how to measure: http://www.jackswedding.com/info/How-to-Measure/. Then the dress will fit you perfectly. Enjoy your shopping here.
By  Carrie,   posted Aug 29, 2015
I would like to receive swatches of fabric for style JW0863.
By  Customer Service Center,   posted Aug 31, 2015
Hi,thank you for your inquiry. For the fabric swatches, we just charge the shipping cost.
Please refer to here:
via Standard:  $25   7-12working days
via Expedite : $30  3-6working days
You can get 5 swatches at most at a time.
Enjoy your shopping here.
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